Feedback and Courageous Conversations Toolkit

01 April 20

Giving and receiving feedback is a key management skill. However, it also one of the most anxiety making and avoided management practices.This is especially so when the feedback may be on difficult matters that the recipient might not welcome. Like most skills, with techniques and practice, managers can improve their ability to give and receive feedback well.This toolkit provides guidance and techniques to get better at it.

You can download the toolkit here

If you want to find out more about how we can help improve management practices in your organisation including feedback and courageous conversations, email us at


I’ve worked with Norman for nearly seven years and have seen first hand his ability to think and act strategically while at the same time setting high standards for operational delivery.  He fully understands how to support the development of a high performing board and get the best out of people in the workforce.  We’ve worked together on some difficult issues and Norman has always impressed by his ability to find practical, viable and successful outcomes.

Bryan Portman – Non Executive Director, Moss Bros & Chair, Family Action