Feedback and Courageous Conversations Toolkit

01 April 20

Giving and receiving feedback is a key management skill. However, it also one of the most anxiety making and avoided management practices.This is especially so when the feedback may be on difficult matters that the recipient might not welcome. Like most skills, with techniques and practice, managers can improve their ability to give and receive feedback well.This toolkit provides guidance and techniques to get better at it.

You can download the toolkit here

If you want to find out more about how we can help improve management practices in your organisation including feedback and courageous conversations, email us at


As an experienced CEO and Director I know the importance of having a strong Board Chair to provide strategic leadership and direction.  Norman provides this leadership in abundance but also fully understands the need to give support and space to the management team for them to succeed.  He is prepared to make difficult decisions and will lead on resolving difficult issues when necessary.

Mike Stevens – Ex CEO, London Welsh Rugby Club