I commissioned Norman to help embed our new values across our hospice and head office sites. He quickly understood the challenges we faced and was able to identify the practical and achievable steps necessary to build on our values in order to improve engagement and performance throughout the organisation. In doing this he quickly gained the confidence of our staff and had great professional credibility with our leadership team. His work has enabled us to put our values at the heart of all we do.
David Burland – CEO, Shooting Star Chase Children’s Hospice Care